I found this very interesting concept in an article that I like to share. I hope you find it useful too!

The scrum values are:

During difficult discussion, you will need them all, no matter which role you’re playing in this discussion. Begin anywhere, it doesn’t matter which you start with.

When you have to say something painful, invoke Respect: “I respect what you’ve done. (Describe exactly what you respect.) “I’m asking you to respect what others experienced.” (Describe the problem.)

When you have to hear something painful, invoke Focus: “I don’t like what you’re saying, but let me focus to be sure that what I heard is what you meant. (Repeat what was said.)

It’s a good idea to thank each other at this point: gratitude finds good in any situation, and it’s calming.

When you’ve gotten through Focus, and you both agree what was said, then you both invoke Openness together. The hearer acknowledges that there were unintended consequences of what he thought was a good thing, and these consequences hurt team performance. The speaker acknowledges how hard it is to become aware.

This is also a good place to thank your partner in this discussion for their openness and their courage, because this part of the conversation includes the truths that are so hard to say.

If at this point you can get back to the Venn diagram that invokes Commitment. No matter which way it goes, the walk into the future goes better when it’s maintained with a decent regard for the dignity of every human being. That means getting out of denial.